• Phone: (PAK: 0800-ALMAS OR 25627) |
  • (PAK: +92(336)5671333 for online query)

FREQUENTLY ASKED QUESTIONS


Q 1 - How long does it take to receive the order ? How do I order from your website... ? what are the payment information guidelines...? Is you site secure enough for me to order online?

A 1 - We Only ship within the USA. We offer FedEx shipping free of charge on most orders all over the USA which takes two to three business days to receive, we ship the same day, if the order is received before 5:00 P.M. eastern time on a business day. We also ship overnight or next business day FedEx for an additional fee per order. Please note that a P.O. box number address is okay for your billing address, but we will not ship to P.O. box address, we require a street address for all our shipments and a person taking delivery has to sign for the package.

Just add products to your shopping cart and click checkout button to complete your order.

Yes, our site is secure for online ordering, we do have 128 bit encryption for all transactions, all customer payment data is deleted from the servers as soon as we retrieve the orders, to see the certificate issued to us by Geo trust you may click on the graphic.

If you need instructions on how to place the order, they are given below:

To order is very simple, for every item displayed, there is a 'Add to Cart' button, click on the button and the item will be added to your shopping cart, and you will be taken to the next page, where you must click on 'Checkout, the next page will take billing and shipping details, shipment preferences and finally payment details at Paypal. After finalizing the order, invoice would be displayed and even sent to your billing email address.

Credit Card and Payment Information:

You may pay by credit card on our secured server, we accept Visa, MasterCard and American Express. Please note, we do not accept any other form of payment, please do not mail us checks or money orders.

Q 2 - Can I use a P.O. Box address as my shipping address ... ?

A 2 - Sorry, we do not ship to P.O. Box addresses, as we require each package to be signed by the recipient of the package

Q 3 - Can I use a P.O. Box address as my Billing address ... ?

A 3 - Yes, you may use a P.O. Box as your billing address, if the same address is registered with your credit card processor bank.

Cancellation of orders:

We reserve the right to cancel any order/s, for any of the reasons given below:

1) If we receive multiple orders for a single item, and the item is sold out or not in stock anymore.
2) If the order information does not meet our valid credit card security guidelines
3) If there is an error in the pricing of any item during the posting of that item on the website.

Q 4 - Why can I not find a item that was there on the website before..?

A 4 - The items that are listed on the web store are always in stock, we remove the items as soon as they are sold out, if you do not see the item, it is sold out, please look for a similar or other item in the respective category.

Q 5 - Where do you get all your jewelry from ... ?

A 5 - Some of the jewelry we sell is imported from various places around the world including various parts of India, middle-east and far east. Majority of our products are designed by us at our Pakistan office.

Q 6 - What is the purity of the gold you sell... ?...and is it very soft to wear ?

A 6 - The gold items we sell are 22 karat in purity, which is 0.916 percent gold in any metal, although the diamond jewelry is finished in 18 karat gold which is 75.0 percent gold in any metal, there is also some precious stone jewelry which is made in 21 karat gold purity. The lower karat is mostly used for precious stones to maintain the hardness in metal so the stones can be more securely held in the gold casings.

The jewelry made from 22 karat gold is soft enough, but will not damage or bend when worn, please note that jewelry of any karat does not damage by wearing it on the body, but does so by storing it unsafely, 22 karat jewelry if stored properly can, last for years. Gold jewelry made in 22k purity, has be worn for generations in India, China, far east, middle east, most of Africa and many other parts of the world.

We have been selling 22kt gold jewelry for the since 1967 as a retail outlet and have been selling online since 1996 where our customers, many of whom had never worn or seen 22kt gold jewelry, have become our loyal customers, please read some of their testimonials.

Q 7 - Do I have to buy the sets or bangles as they are displayed, can I buy just the necklace or just a single pc. of bangle ...? How do I find my bangle size?

A 7 - Yes, you may send us a request if you need just the necklace without the earrings from the set as displayed, or if you wish to just buy some or a single bangle from within a set of bangles. We will try to accommodate your requests in most cases, but not all. We will reply to your request in either case. To check your correct bangle sizes visit - Information

Q 8 - What is your exchange policy ? Can I not get a refund on my credit card?

A 8 - If for any reason you do not like the item you have bought, you may return it for an even exchange or a store credit, within ten business days, (Except for purchases made in the month of December, when we allow 20 business days for exchanges) we will ship you the new item as soon as we receive the one you have shipped back to us. we will charge the difference if any, to the same account used originally. Please send the items for exchange with a note, describing the item code of the item you want in exchange, your address, phone number and email address. You may use any carrier, you prefer, to send the Jewelry back to us, please maintain all details of your shipment. The address to return the jewelry back to us is the same that is on the invoice you receive, or you may access it here If you are undecided about what you want to exchange it with, you may request us, in a note to maintain a store credit in your account, and just send us an email or call us, with your order number, when you place the order in the future, so we can adjust the store credit against that order.
Please note, Store credits will be maintained in your accounts for a maximum of 90 days (three months) if the store credit is not used within 90 days, we will deduct the restocking charge of 15% and credit the balance back to your credit card accounts.

Please note, we require the customers to pay for the return shipping, from our side, when they demand an exchange, within the specified time limit.
Sorry, we cannot issue full refunds on your credit card accounts, without charging a 15% restocking fee. If you require a refund on your credit card, we will issue it after deducting the restocking fee and the shipping charges. If you wish to know the reasons, why we do this, please read further, the reasons are given below.

Reasons for why we cannot issue a refund on your credit cards: When we charge your cards and ship you the jewelry, we are charged a commission by the credit card processors, if we give you a credit on your cards we are again charged a commission, plus the handling and restocking the products back to inventory, all amount to about 15% extra expense which is also called a restocking fee. We do not want our customers to pay a restocking fee, and at the same time do not wish to absorb the loss of 15% without making a sale, we could compensate for the losses by increasing our sale prices, but we do not wish to put the burden for paying higher prices on all our customers as most of our customers, only require an exchange, so we offer an even exchange or store credit for which, there is no extra charge, accept for the shipping charge. Please note that due to health concerns, Nose pins are the only items for which we do not allow exchanges or refunds.

Q 9 - What if I insist that I just want a complete refund for my purchase?

A 9 - We will gladly issue a refund on your credit card account, for the original purchase amount minus the shipping charges and a 15% restocking fee. Just ship the items back to us, in the original packaging with the original invoice and a note, saying that you understand that, there is a restocking charge, and you wish to get a refund on your credit card.

Q 10 - I do not want an invoice to be shipped with my order, what should I do ?

A 10 - If you do not want us to ship an invoice, with your order send us an email at sales@almasjewelery.com with your order number and we will ship your order to the shipping address, without the invoice and forward the invoice to your billing address or if you wish just email it to you.

Q 11 - How do I convert from millimeter 'mm' to Inches?

A 11 - To get the conversion you may visit - Conversion from Millimeters to Inches.

Q 12 - Why has the price on the product code I bought gone up or down?

A 12 - We change the prices for various reasons, the pictures are same, but the weight of the gold differs, e.g. a earring may weigh 1.0 grams, then it gets sold out, the other batch we receive may be 0.8 grams, so we reduce the price by $5.00 to compensate for the lesser weight., which in most cases also makes a difference in the dimensions too.
The reason we do this, is so we are fair to all our customers. Bulk changes to the prices are also made when the gold prices go up or down by more than $ 30.00 or more per troy Oz.
We also reduce bulk prices, yearly in various categories, for various reasons, as our sales go up, manufacturing costs go down, so we can offer the most competitive prices to all our customers.

Q 13 - Do you have a physical store and can I visit it to make a purchase or exchange an item I have bought on the website..?

A 13 - Yes, we do have a physical store location, all items available on the website are available at our physical location, if you visit us at the store to make a purchase for a particular item, please note the code number from the website, so it is easy to locate by us, when you visit us. All patrons and customers are welcome at the store to come and physically make purchases or exchange a product even if you have made the purchase on line. Physical store location and contact information is given here

Q 14 - What happens if the gold jewelry or diamond jewelry item I buy from you needs repairs? will you be able to perform the repairs?

A 14 - Yes, we will be able to repair any jewelry bought from us, in most cases, unless it is damaged beyond repair i.e. crushed or bent or if a complete part of the jewelry is missing. Please note that there may be a nominal charge for repairs, plus the shipping charges, in case you ship it to us for repairs, most repairs can be done within a week. If you decide to ship it to us for repairs, please include your Name and phone number or customer ID number, so we will be able to accesses you r account or contact you, if requried.

Q 15 - Do you sell wholesale, offer discounts or waive shipping charges if we place a large order ?

A 15 - Yes, we will be able to repair any jewelry bought from us, in most cases, unless it is damaged beyond repair i.e. crushed or bent or if a complete part of the jewelry is missing. Please note that there may be a nominal charge for repairs, plus the shipping charges, in case you ship it to us for repairs, most repairs can be done within a week. If you decide to ship it to us for repairs, please include your Name and phone number or customer ID number, so we will be able to accesses you r account or contact you, if requried.

Q 16 - Do you sell wholesale, offer discounts or waive shipping charges if we place a large order ?

A 16 - Under normal circumstances there is no discount. For wholesale inquiries please contact us these phone numbers: 1-405-822-5757 OR 1-972-236-5757 Toll Free: # 1-888-504-9199
Or mail us on : kashif_almas@hotmail.com

Q 17 - Why do you ship only within the USA and not to other countries?

A 17 - We ship only within the USA few of the reasons we do not ship outside the USA are given below

1) Expensive shipping and Insurance
2) Bank verification is not available for many countries
3) In case there is an exchange or return the shipping and insurance expense becomes, too much for the customer to bear
4) Most countries have unique custom laws, custom regulations, that require extra documentation, plus there are many more reasons, but if we do change our shipping policies, in the future, we will post them on the website.

Q 18 - What is the difference between 18k white gold jewelry and 22k gold jewelry with a white finish? what are the different finishes used to enhance the gold jewelry?

A 18 - True white gold is only possible to make in 18k gold or lower, as at least 25 percent white metal alloy would have to be added to make the gold completely white, from its current yellow color, which would make the gold content 75 percent or 18 karat purity. The 22kt gold hand-made jewelry you see as white, is basically 22k gold jewelry dipped in a liquid, composed of white metal's alloy, which may wear off, over a period of time, to show the yellow gold, beneath the surface, the time factor may vary from a few months to a few years, depending on the type of process used to coat the finish and may also depend on the designing of the jewelry.

Q 19- why not make the beautiful hand-made gold jewelry in complete 18k white gold?

A 19 - 18k gold is harder than the 22k gold, softness in the metal is required to make the very fine designs and filigree.

Q 20 - why is 18k white gold jewelry more expensive than 22k gold jewelry?

A 20 - The 25 percent alloy required to make the gold white is composed of expensive white metals like Platinum and Rhodium the cost of the alloy makes the process of making the 18k white gold more expensive and this in turn make the jewelry expensive.

Q 21 - What are the different finishes used in the Gold Jewelry, and what are they?

A 21 - Many different type of finishes are used to enhance the gold jewelry, like two-tone finish, white gold finish, enamel color, hand color, copper finish, antique finish, oxidized finish etc. all of these are used only on the surface, like paint or polish, underneath these finishes, it is all solid 22k gold metal.

Q 22 - Why is the price of gold jewelry that includes stones more compared to the gold jewelry that does not include stones?.

A 22 - The stones used in the gold jewelry are sold by the carats, (carat is the measure to weigh the weight of stones) 1 carat is equal to about 1/5 of a gram in weight, so 1 gram of stones would equal 5 times the price of the gold, even the most inferior stones cost at least about $ 15.00 to $ 20.00 per carat. which would work out to about $ 75.00 to $ 100.00 per gram for the stones. Additionally the time and labor to set the stones individually, and sorting of similar color shade and sizes in the, stones also adds to the price of the finished product.