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Policies

Note: These policies apply to orders shipped within continental US only. If you have any questions about www.almasjewelers.com, please do not hesitate to contact one of our diamond and jewelry consultants by email at almas_collection@hotmail.com or by phone at (PAK) 0800-ALMAS OR (25627) . You are welcome to leave messages on the phone and the most appropriate time for us to call you back. Contact us between 11:00 hrs to 20:00 hrs GST.

Dear Visitor

Our Privacy adapts to the internet’s dynamic environmental changes. To remain updated with these changes please review our website frequently.


Automatic Collection

Our web server automatically recognizes the visitor’s domain name (not the e-mail address) and records the visitor’s browser and platform (e.g., Netscape browser on a Microsoft platform)


Email Addresses

When a visitor gives us their e-mail address, or sends us e-mail correspondence, we retain their e-mail Address. We do not share our e-mail lists with third parties for marketing purposes. We use e-mail addresses to communicate with you regarding your orders and other matters regarding transaction, order processing and other matters related to our customer-client relationship. We will also use your e-mail address to share information about events at Almas Collection Jewelers, Saddar. Products and services that may be of interest to you.


Mailing Addresses

If you request for a catalogue to be mailed to your postal address, then you will also be placed on our mailing list and you will receive exclusive mailings from us.


Telephone Numbers

Visitors who give us their telephone numbers online will receive telephone contact from our representatives regarding orders or requests they have places online. You may be contacted by one of our representatives to conduct research with regard to your level of satisfaction with our service. Your participation is voluntary and you may choose a time of your convenience by calling us at (PAK) 0800-ALMAS OR (25627). Contact us between 11:00 hrs to 20:00 hrs GST.


Security

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. All other data transfer is conducted through a secure phone line.


Children's Online Privacy

The Children's Online Privacy Protection Act took effect April 21, 2000 and pertains to Web sites directed toward children less than 18 years of age. Almas Collection does not collect information on any person under 18 years. We ask that children not submit information to us without the consent of a parent or guardian.


Payment Method

For your convenience, we offer the following payment methods:

1: Credit cards: Use your Visa & MasterCard.

2: Bank wire: Bank wire payments are accepted on orders of $250 or more.


Note: A bank wire is a convenient method of paying for your Almas Collection Jewelers purchase of $250 or more. After you place your order, Almas Collection Jewelers will give you the account information you will need to provide to your bank in order to transfer funds from your account directly to an Almas Jewelers account. A bank wire may take your bank a few days to process,. Almas Jewelers will keep your order on hold for two business days for that reason. Once your bank has transferred the funds, Almas Jewelers will immediately notify you and your purchase will be processed. Please note an ACH transfer is not the same as a wire transfer. ACH transfers are not accepted at this time. If you have any questions about the steps involved in a bank wire, contact your bank or call Almas Collection Jewelers customer service at (PAK) 0800-ALMAS OR (25627). Contact us between 11:00 hrs to 20:00 hrs GST.


Policy on Debit Cards

A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, but a charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.


As an alternative, you can:

* A wire transfer is a simple process of contacting your bank to have funds moved from your bank to ours and is available for orders of $250 or more. It works on the same principle as your debit card, but requires some direct communication with your bank to allow for a larger transaction. We'll send you the easy instructions. It may require a few days for your bank to transfer your funds.


* Continue your order using a credit card. If you order before noon, your order will begin processing the same day.


Shipments are insured

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Almas Collection orders over $100, regardless of any signature waivers you may have with FedEx, UPS & USPS


Alternate Shipping Addresses

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from any fraudulent charges to your credit card.


Sales Tax

Currently, sales tax is only inclusive on orders shipped to addresses in the state of Texas. All prices are inclusive of all taxes, delivery charges and insurance.


Sales and Price Reductions

At Almas Collection, we always offer the best value by providing the lowest possible price.


No Exchange No Return


We currently do not offer an online return policy. If for any reason you are not satisfied, you can return the item, as long as you are will to accept the then current Pakistan market value of the gold in your product. For further query Call: (PAK) 0800-ALMAS OR (25627). Contact us between 11:00 hrs to 20:00 hrs GST.


Delivery Time

All order will be delivered in 30 days time. All order produced in the Pakistan outlet and delivered to you via the US Office.


Information on Our Website

At Almas Collection, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.


On the Almas Collection Web site, we display the dimensions of our products based on the information received from our manufacturers. For any convex or rounded jewelry item, the width and length stated in the product description is taken by the manufacturer, prior to the rounding of the metal in the manufacturing process, which may lead to a discrepancy in any measurements taken after this process.


Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item.


Legal Notices

Under no circumstances shall Almas Collection Jewelers be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants at almas_collection@hotmail.com or (PAK) 0800-ALMAS OR (25627). Contact us between 11:00 hrs to 20:00 hrs GST.


Disclosure

If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.


Trademarks and Copyrights

Almas Collection Jewelers by Ishtiaque group of companies established in 1967 is exclusively Sole Owner of well Known Trademark ”ALMAS” which is registered in wide range of goods and services. Our Properietory rights in respect of word “Almas” and associated artistic work, Label design, getup, are duly protected under Trademark and Copyright Laws.


Almas Collection

Jewelry appraisal, Jewelry, Precious metals and their alloys and good in Precious metals or coated there with (except cutlery, forks and spoons), Precious stones, hierological and other chronometric instrument.


Almas Ishtiaque Group of Companies

Jewelry appraisal, Jewelry, Jewelry Insurance, Financial Affairs, Monetary Affairs, Real Estate affairs


Applicable Law

This Web site (excluding any links) is owned and controlled by Almas Collection Jewelers (Almas Jewelers Inc.) from its offices within the State of Texas. United States of America. By accessing this Web site, both you and Almas Jewelers, Inc. agree that the statutes and law of the State of Texas, without regard to conflict of laws, will apply to all matters relating to use of this Web site. In addition, you agree to the exclusive personal jurisdiction and venue of the Superior Court of Texas County and the United States District Court for the western District of Texas.

Visitors to this Web site are responsible for their own compliance with local laws regarding Web site use and access.

For further details, contact: almas@almasjewelers.com