Contact Us - Phone: (Dallas:469-733-3377) & (Virginia: 703-896-2280)  
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FREQUENTLY ASKED QUESTIONS

Q 1 - How long does it take to receive the order ? How do I order from your website... ? what are the payment information guidelines...? Is you site secure enough for me to order online? - Show answer
Q 2 - Can I use a P.O. Box address as my shipping address ... ? - Show answer
Q 3 - Can I use a P.O. Box address as my Billing address ... ? - Show answer
Q 4 - Why can I not find a item that was there on the website before..? - Show answer
Q 5 - Where do you get all your jewelry from ... ? - Show answer
Q 6 - What is the purity of the gold you sell... ?...and is it very soft to wear ? - Show answer
Q 7 - Do I have to buy the sets or bangles as they are displayed, can I buy just the necklace or just a single pc. of bangle ...? How do I find my bangle size? - Show answer
Q 8 - What is your exchange policy ? Can I not get a refund on my credit card? - Show answer
Q 9 - What if I insist that I just want a complete refund for my purchase? - Show answer
Q 10 - I do not want an invoice to be shipped with my order, what should I do ? - Show answer
Q 11 - How do I convert from millimeter 'mm' to Inches? - Show answer
Q 12 - Why has the price on the product code I bought gone up or down? - Show answer
Q 13 - Do you have a physical store and can I visit it to make a purchase or exchange an item I have bought on the website..? - Show answer
Q 14 - What happens if the gold jewelry or diamond jewelry item I buy from you needs repairs? will you be able to perform the repairs? - Show answer
Q 15 - Do you sell wholesale, offer discounts or waive shipping charges if we place a large order ? - Show answer
Q 16 - Do you sell wholesale, offer discounts or waive shipping charges if we place a large order ? - Show answer
Q 17 - Why do you ship only within the USA and not to other countries? - Show answer
Q 18 - What is the difference between 18k white gold jewelry and 22k gold jewelry with a white finish? what are the different finishes used to enhance the gold jewelry? - Show answer
Q 19- why not make the beautiful hand-made gold jewelry in complete 18k white gold? - Show answer
Q 20 - why is 18k white gold jewelry more expensive than 22k gold jewelry? - Show answer
Q 21 - What are the different finishes used in the Gold Jewelry, and what are they? - Show answer
Q 22 - Why is the price of gold jewelry that includes stones more compared to the gold jewelry that does not include stones?. - Show answer